How we work
Start with the work you want handled or built. We’ll agree what belongs in the engagement, what your team retains and how delivery will be reviewed.
Prepare your briefNo minimum engagement size.
The right scope can be a small one.
From a rough brief to agreed work
BPO and software can be engaged independently. A combined project needs clear owners for both parts and for the handoff between them.
Describe the task, current setup, users or customers, expected workload and the result you need. Unknowns become questions to resolve together.
Agree responsibilities, deliverables, exclusions, tools, access, assumptions and review points. Your proposal identifies the commercial terms and how changes are approved.
For BPO, review handling guidance and sample work. For software, check the agreed journeys, dependencies and acceptance criteria. Name who can approve the next stage.
Begin with the agreed scope and keep open issues visible. Review the evidence, resolve gaps and decide whether to continue, adjust or add work.
Small scope. Clear responsibility.
These are starting points for a conversation, with the work and commercial terms agreed around your brief. No minimum engagement size.
How we scope the workWhen questions keep pulling you away.
Start with a defined inbox, call queue or messaging channel and the questions the team is allowed to handle.
When good enquiries go quiet.
Give a defined list of enquiries or existing contacts a clear follow-up process, with human agents and agreed qualification rules.
When the admin keeps piling up.
Bring a defined set of orders, records or documents, with clear instructions for what needs checking or changing.
Understanding the quote
There is no standard price on this page. We need the actual work to prepare a useful proposal. These are the components to make clear.
Knowledge transfer, handling guidance, training, access setup, discovery or design needed before delivery.
The agreed BPO work or software deliverables, with the workload, hours or release boundaries used in the estimate.
Required licences, telephony, hosting or other provider costs, including what you supply and what is included.
Scheduling, supervision, quality checks, reporting or software review and coordination responsibilities.
Approval of additional work, notice arrangements, records or code handover, and any ongoing support.
A small engagement still needs clear terms. Ask what is included, what depends on your input and what would change the cost. Read the quote guide
Ready means ready for the agreed work
Timing depends on the people, knowledge, systems and decisions the brief needs. These checks help both teams know when to begin.
Download a BPO brief templateWhen work needs another owner
Agree the receiving owner, decision needed, evidence and next update. A customer or colleague should have a clear route to continue the work.
Human support is available as a BPO service. Voice agents and AI SDR are the focus of our sister company, Culvion AI . A combined brief should identify each company’s responsibilities.
Good to know
No. Culvion has no minimum engagement size. We still assess the people, skills, preparation and availability needed to deliver the specific work, then agree a scope and price.
A useful next step
A rough brief is enough. There is no minimum engagement size; scope, cost and availability are agreed before work starts.
YOUR WORK. YOUR NEXT STEP.
A task, a busy queue or an idea worth building. Tell us where you need a hand.
The work, the problem or the idea.
Responsibilities, timing and cost.
No commitment just by enquiring.
