The knowledge it may use
Choose approved sources, an owner for updates and what should happen when an answer is missing or uncertain.
CULVION / SOFTWARE & AUTOMATIONDESIGN THE JOURNEY. CONNECT THE WORK.
An answer, a next step, a person when needed
Help visitors find the answer before they leave.
Your pricing, services and policies may already answer their question. Build a website assistant around that information, with a clear way to reach your team when it cannot help.
No minimum engagement size. Scope and cost are agreed before work starts.Ask the example assistantScripted knowledge + handoff demonstration
ANSWER BOUNDARY
Choose an example question to see the source and boundary.
Shaped around your work
The answer matters. So does knowing when to stop.
Choose the part you want to make easier.
One part of your brief
Support knowledge
Turn approved FAQs, help articles and policies into a clear support entry point, with a process for keeping the source material current.
FAQ assistanceProduct discoveryLead captureCallback intakeSupport routing
What we agree before the buildAccounts, knowledge, permissions and the route to a person.+
The decisions behind a useful service
Choose the sources your assistant can rely on.
The actions it may take
Separate public guidance from authenticated customer actions. Agree the required permissions and confirmation steps.
The route back to a person
Define when the bot hands over, where the request goes and what the visitor is told about response expectations.
How we begin
From your existing answers to a website assistant.
Choose a step for the detail.
01
Read the questions
+Review common visitor needs, current support material and where the website leaves people stuck.
What you reviewA set of supported intents
02
Design the response
+Choose the conversation, source material, next actions and fallback for each intent.
What you reviewA reviewable conversation and knowledge plan
03
Test the boundaries
+Try ordinary questions, unusual wording, requests outside scope and attempts to reach a person.
What you reviewTest scenarios and a working experience
04
Keep it useful
+Assign source updates, review unresolved questions and agree ongoing support and reporting.
What you reviewA knowledge owner and improvement process
What shapes the costSetup, third-party tools and ongoing care.+
A clearer commercial conversation
The knowledge behind the answer affects the work.
A small FAQ assistant and a bot connected to customer accounts need different builds. Knowledge preparation, integrations, model usage and ongoing reviews belong in the estimate.
Experience & setup
Conversation design, source preparation, interface work, integrations and acceptance testing.
Tools & usage
The chosen chatbot platform, model/API usage where needed, hosting and any help-desk or CRM plan requirements.
Care after launch
Knowledge maintenance, fallback reviews and improvements to the journeys visitors actually use.
Before the first conversation
Questions about website chatbots.
Does every chatbot need generative AI?
No. Guided choices or a defined FAQ flow may be enough. We select the approach around the task, knowledge and risk rather than adding AI to every step.
Can it answer questions about a customer's account?
Only when authentication, permitted data access and the required integration are part of the scope. A public website chatbot should not expose private records.
Can a person take over?
Yes, when the receiving team and tools are included in the operating plan. The handoff can carry the topic, messages and collected details. Service hours and response commitments are agreed separately.
What is the difference from Culvion AI's products?
Culvion Technologies scopes website chatbot experiences, integrations and the service workflow around them. Our sister company Culvion AI focuses on AI voice agents and AI SDR products. We identify the appropriate product or implementation route for the requirement.
Is the example here an AI service?
No. It is a small scripted demonstration of knowledge limits and handoff behaviour. It makes no model calls and does not connect to a real support queue.
TELL US WHAT YOU HAVE IN MIND
What do visitors ask before they get in touch?
Tell us what your assistant should answer and when a person should take over.
A SMALL START. A CLEAR NEXT STEP.
- 01Your side of the story
The work, the problem or the idea.
- 02A scope that makes sense
Responsibilities, timing and cost.
- 03You decide what comes next
No commitment just by enquiring.
START HEREJust the essentials. The rest can wait.